
loved by nerds … reviled by Bill Gates
(and Old Navy, apparently)Well, after my harddrive failed and Windoze XP refused to reinstall from the disc on the new drive (okay, it installed, but it said my integrated soundcard wasn’t “plugged in” and it wouldn’t recognize my internet connection, even though it showed it as active, so it was basically useless), I decided to take it as a sign and finally make the full move to Linux.
Mandriva 2005 LE (for the wife, since it’s a lot like Windoze) installed flawlessly in about 20 minutes; Agnula’s DeMuDi (for my a/v needs) followed on the rest of my new drive in about the same time. Which, if you’re keeping track, means I had two fully functional Linux systems up and running in the same amount of time it took Windoze to not install correctly. So much for getting what you pay for. And the only drawback so far? We can’t shop online at OldNavy.com. I know, I know – no huge loss, but I’d still like to share the flawed logic of whoever is designing their site:
Original Message to Old Navy customer support:
I can’t access your site. Or rather, I can access it, but I can’t get past the “error” page saying you need certain platforms and browsers. Well, I’m using Firefox 1.0.2, but it’s running under Linux, so you won’t let me access the site, apparently.
Does this mean you only want customers who use your exact platform/browser of choice? I understand the issues of cross-browser webdesign, but to be platform specific as well, AND not let people access the site at all until they comply … ?
Hey … Your choice. Guess I’ll shop somewhere less demanding.
Their reply:
Dear oldnavy.com Customer,
Thank you for your e-mail. We apologize for the difficulties you experienced on our site. Currently we support AOL, Netscape Navigator, Microsoft Internet Explorer, and Firefox for PC users. Unfortunately, we temporarily do not support Microsoft Internet Explorer for Macintosh. Our developers are aware of this issue and hope to have this resolved soon.
If you continue to experience problems with any of the browsers that we support, please check your browser settings to confirm that they meet our requirements. For Mac users having difficulties using Safari, you can download Firefox for free at www.mozilla.org/products/firefox/
If we may be of further assistance, please contact us via e-mail at custserv@oldnavy.com or by calling 1-800-OLD-NAVY. Our Customer Service Consultants are available 24 hours a day for your convenience.
Sincerely,
Jessica
Customer Service Consultant
My reply:
Linux is not Macintosh, for the record.
You might want to get the developers to work on making your site, say, PLATFORM INDEPENDENT. You know, like Amazon and ebay and every other site on the planet can manage.
It’s absolutely ridiculous – and completely unnecessary – to develop a site that sniffs for operating systems. Any piece of webware you run comes from your servers, not my machine.
And for the record, I’ll bet your servers are Unix, which is effectively Linux.
Guess I’ll shop elsewhere. Thanks for wasting my time.
PS: Are Linux users welcome in your stores? Or do you have guards at the doors making sure everyone is running a system you like?
Their reply:
Dear oldnavy.com Customer,
Thank you for your recent e-mail regarding the enhancements we have made to our website. We were sorry to hear you cannot access our site. Customer feedback is very important to us. In an effort to improve the shopping experience for everyone, please be assured your comments will be forwarded to our Technical Team. We appreciate the time you have taken to share your concerns with us and hope you will give us another opportunity to serve you in the future.
If we may be of further assistance, please contact us via e-mail at custserv@oldnavy.com or call 1-800-OLD-NAVY. Our Customer Service Consultants are available 24 hours a day for your convenience.
Sincerely,
Erin
Customer Service Consultant
So what I’ve gleaned is that they actually don’t like Macs, because they haven’t developed a site that works in Safari. Linux wasn’t even on the radar.
Now, most other sites in the world would sniff out your browser and pop up a message that says, basically, “You’re using Safari and this site blows in Safari, so please use something else, like Explorer or Netscape or Firefox.” Old Navy, on the other hand, has opted to sniff for the user’s operating system, and block anyone not using Windows. While this does take care of Mac users who like Safari, it also nixes Linux users using one of the supported browsers (Firefox here, of course).
If you’re so inspired, shoot them a message and ask them what gives. Warning me the site might not function correctly is one thing, but completely blocking people out because they don’t use Windows? That’s crap.
And I thought Old Navy was the store du jour for the hip young dudes … ?